Australia Broadband wants everyone to experience nbnTM the way its meant to be, super-fast and unlimited.
Speeds on the nbnTM network can vary due to a number of factors, and explanations can often get a bit technical. To keep things simple, we have likened it to how fast you can drive a car.
Factors influencing speed
The nbnTM technology connected to your premises
Your speed tier
The network capability
Your in home setup and how you use your service
How fast you can drive a car
The model of your car and the maximum speed it can achieve
The speed limit of the road you are driving on
The number of lanes available to carry the traffic
The local driving conditions and how well you maintain your car
Check your speed
Experiencing slower than expected speed? Don’t worry we’re here to help!
After checking the factors influencing maximum line speeds below, if you would like to report slower than expected speed, simply follow the below steps:
Сlick on “Check my speed” and run our speed test (hosted by SpeedTest.net);
Once complete, click on the ‘Copy Link‘ button to copy your speed test URL result;
Open an email and paste your speed test URL result into your email;
Send your speed test results to: customercare@australiabroadband.com.au
A team member will review your speed results and help you get the most out of your service on the nbnTM
Technology
Fixed Line Speeds
Fixed Wireless Speeds
Set-Up and Usage
At Australia Broadband, we offer various speed tiers on our nbnTM plans. Your actual speed
may differ to the maximum line
speeds due to a range of factors that we outline below.
nbnTM technology types available
Fibre to the Premises (FTTP)
Optical Fibre leading all the way to your address, with an nbn connection box (NTD1) inside your premises.
Fibre to the Building (FTTB)
Optical Fibre leading to a node in the street, then
connects via existing
copper cable to your address,
wired to a wall socket inside your
premises.
Hybrid Fibre Coaxial (HFC)
Optical Fibre leading to a node, then Coaxial Cable to
your address, with
an nbn connection box (NTD1) inside your premises.
Fibre to the Node (FTTN)
Optical Fibre leading to a node in the street, then connects via existing copper cable to your address, wired to a wall socket inside your premises.
Fibre to the Curb (FTTC)
Optical Fibre leading all the way to your address, with
an nbn connection
box (NTD1) inside your premises.
Fixed Wireless
Sometimes nbnTM Fibre can’t be connected to a home and the final leg of the nbnTM journey is wireless. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. nbnTM Fixed Wireless delivers a more stable service than mobile broadband and is currently limited by the NBN Co Ltd to a maximum available speed of 25–50 Mbps.
How we advertise our speeds on the nbnTM
In order to help Australians make informed choices when it comes to the
nbnTM, Australia Broadband follows the recommendations from the Australian
Competition and Consumer Commission (ACCC) to
advertise typical evening speeds for
nbnTM.
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Australian Competition and Consumer Commission (ACCC)
These speeds measure the typical evening speed nationwide. The typical evening speed is the
average speed a Australia Broadband Broadband customer
experiences during busy periods of
internet traffic between 7PM and 11PM.
To calculate the typical evening speed, every quarter Australia Broadband measures the average speeds experienced by a representative group of Australia Broadband Broadband customers over a 14 day period.
It is not a guaranteed minimum speed for your service, and the actual speeds you experience will vary due to a range of factors that affect broadband and WiFi performance (e.g. nbnTM technology type, network congestion, condition of the network and internal wiring at your location, local conditions and the number of active wireless devices in premises).
