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nbn™ speeds explained

Australia Broadband wants everyone to experience nbnTM the way its meant to be, super-fast and unlimited.

Speeds on the nbnTM network can vary due to a number of factors, and explanations can often get a bit technical. To keep things simple, we have likened it to how fast you can drive a car.

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Factors influencing speed

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The nbnTM technology connected to your premises

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Your speed tier

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The network capability

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Your in home setup and how you use your service

How fast you can drive a car

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The model of your car and the maximum speed it can achieve

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The speed limit of the road you are driving on

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The number of lanes available to carry the traffic

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The local driving conditions and how well you maintain your car

Check your speed

Experiencing slower than expected speed? Don’t worry we’re here to help!

After checking the factors influencing maximum line speeds below, if you would like to report slower than expected speed, simply follow the below steps:

1

Сlick on “Check my speed” and run our speed test (hosted by SpeedTest.net);

2

Once complete, click on the ‘Copy Link‘ button to copy your speed test URL result;

3

Open an email and paste your speed test URL result into your email;

4

Send your speed test results to: customercare@australiabroadband.com.au

A team member will review your speed results and help you get the most out of your service on the nbnTM

SPEED ON THE NBN
Factors influencing maximum line speeds
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Technology

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Fixed Line Speeds

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Fixed Wireless Speeds

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Set-Up and Usage

At Australia Broadband, we offer various speed tiers on our nbnTM plans. Your actual speed may differ to the maximum line
speeds due to a range of factors that we outline below.

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nbnTM technology types available

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Fibre to the Premises (FTTP)

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Optical Fibre leading all the way to your address, with an nbn connection box (NTD1) inside your premises.

Fibre to the Building (FTTB)

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Optical Fibre leading to a node in the street, then
connects via existing copper cable to your address,
wired to a wall socket inside your premises.

Hybrid Fibre Coaxial (HFC)

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Optical Fibre leading to a node, then Coaxial Cable to
your address, with an nbn connection box (NTD1) inside your premises.

Fibre to the Node (FTTN)

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Optical Fibre leading to a node in the street, then connects via existing copper cable to your address, wired to a wall socket inside your premises.

Fibre to the Curb (FTTC)

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Optical Fibre leading all the way to your address, with
an nbn connection box (NTD1) inside your premises.

Fixed Wireless

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Sometimes nbnTM Fibre can’t be connected to a home and the final leg of the nbnTM journey is wireless. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. nbnTM Fixed Wireless delivers a more stable service than mobile broadband and is currently limited by the NBN Co Ltd to a maximum available speed of 25–50 Mbps.

We're here to help
We're open 9am to Midnight, Monday to Friday and 9am to 6pm
Weekends and Public Hoildays AEST.
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