Does Australia Broadband charge any connection or installation fees?

No, Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you.

Does the NBN Co charge any connection or installation fees?

A small number of homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300. If your new address is subject to any of these NBN Co charges, we’ll let you know before the installation and get your permission before you’re charged.

Your address is nbn^TM ready

If you’ve checked your address on our address checker and the results advised say that you’re address is ready to get nbn^TM, congratulations!

All you’ll need to do is build your NBN Plan and sign up online. It takes less than 2 minutes and once your order has been accepted, we’ll look after the nbn^TM arrangements. If it turns out you need an NBN Co technician to visit and install some nbn^TM equipment, don’t worry – we’ll help organise this for you.

With Australia Broadband, there are no contracts, no setup fees, no plan change fees, no relocation fees and no worries. Just fast, simple & congestion free nbn^TM. You can also give one of our friendly nbn^TM experts a call on 1300 023 354.

Your address is nbn^TM ready

If your address is not nbn™ ready, you can’t order an nbn™ service. if you have checked your address using our address checker we'll we'll send you an email and SMS as soon as your address is nbn-ready.

My new home has previously been connected to the nbn^TM

If your new home has been previously connected to the nbn^TM, we’ll normally activate your Australia Broadband nbn^TM service typically within 2-5 days. This may take longer if the former tenant or owner did not disconnect their nbn^TM service before you moved in.

It is the first time my new home is connecting to the nbn^TM

If it is the first time your new home is connecting to the nbn network, we’ll arrange the first available appointment with NBN Co for an NBN Co technician to connect your nbn^TM service. Typically, new nbn^TM connections are completed by the NBN Co within 5-20 business days. This varies depending on your nbn^TM connection type as well as the availability of the NBN Co technicians in your area.

We will let you know if you need an appointment after we have submited your order to the NBN Co.

Everything else

NBN Co Timeframes: Please note that these are usual timeframes only. We may be able to get you online sooner or your order may take a little longer than anticipated. While Australia Broadband will always do its best to get you connected as soon as possible, it is the NBN Co (or its third party contractor) that performs all nbn^TM connections and installations across Australia, therefore connection timeframes are determined solely by the NBN Co Ltd.

NBN Co Technicians: Sometimes when an NBN Co technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes NBN Co technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we’ll keep you updated as we work with the NBN Co to complete your connection.

No, you do not need an active phone line to get an internet service on the nbn^TM. Unlike ADSL, the nbn^TM does not require you to have an active landline. Most ADSL customers only have a phone line so they can have an internet connection. With the nbn^TM, the internet service is connected first and you have the option to use your mobile or if you want to retain your home phone number or use a traditional home phone service, you’ll need subscribe to a Voice-over-Internet-Protocol (VoIP) phone service.

What do most nbn^TM customers do for a phone service?

Most nbn^TM customers choose to have an internet only nbn^TM service and use their mobile for their phone service. On the nbn^TM, you can also use Voice over IP (VoIP) programs or apps like Skype, Apple’s FaceTime (through Macs, iPads, iPhone and iWatch), Google Hangouts, Vonage and many more. Many VoIP service are free when you call another VoIP services using the internet. To keep things simple, Australia Broadband recommends you use the nbn^TM for internet only, choose a mobile provider with unlimited calls and use Skype to make international calls to friends and family for free.

Can Australia Broadband provide a phone service?

Australia Broadband does not provide a home phone service. This means you won't be able to keep your existing landline phone number and you'll need to use your mobile to make and receive calls.

Do I have to pay phone line rental on my NBN^TM plan?

No, as you do not need an active phone line to get an internet service on the nbn^TM, you do not have to pay any line rental.