If you’re moving into a new place and need to connect to the nbnTM, Australia Broadband provides an easy to switch & easy to connect service with no lock in contracts and no worries.
I'm a new customer
I'm an existing customer
4 easy steps
Check your new address
Enter your address and see if you can get nbnTM at your
place. If your address is nbnTM ready, we'll let you
know what nbnTM technology and speed you can get
at your place.
Sign up online
Pick the nbnTM speed plan you want, choose our
modem (or BYO) and sign up online with ease.
We'll look after the nbnTM arrangements for you.
If an NBN Co technician is required, we’ll send
one out to get you setup
Sit back & enjoy
Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbnTM
Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
Start moving with our hassle free nbn moving service
Here are some frequently asked questions to assist you:
How do I move my Australia Broadband service with me?
You’re moving; no worries! The first step is to check your address on our address
checker and find out if your address is nbnTM ready.
My new address is nbnTM ready. What do I do?
That’s great! Simply follow the steps above.
What if my new address is not nbnTM ready?
If your new address is not nbn™ ready, unfortunately you can’t
connect with Australia Broadband at your new address. Australia Broadband only
provides internet services on the nbn™ and does not provide ADSL services.
If you are an existing customer, all you need to do is email us at
and let us know you are moving to an address not supported by the nbn™ and the date you would like us to disconnected your Australia Broadband nbn™ service from your old address.
With Australia Broadband, there are no lock-in contracts and no early termination fees, so you can disconnect your nbn™ service at any time by giving us 1 months notice.
What does it cost to move my Australia Broadband service
We don’t charge you anything to move your Australia Broadband service to a new address.
Does Australia Broadband charge any relocation fees to connect
nbnTM at my new address?
We don’t charge anything to move your Australia Broadband service to
new address. If a standard NBN Co installation is needed at your new address, it
also be completed at no cost to you.
Does the NBN Co charge any connection or installation fees to
A small number of homes may be subject to an NBN Co
Installation or a NBN Co
Development Charge of $300. If your new address is subject to
these NBN Co charges, we’ll let you know before the installation and get your
permission before you’re charged.
What happens to my Australia Broadband VoIP number when I
When you move home you can take your
Broadband VoIP number with you, if you are moving within the
state. If you relocate to another state you will need a new number.
There is already a service connected at my new address
it’s not in my name, what can I do?
If the previous occupants have not disconnected their service,
need to get
paperwork from you, before the existing service can be legally
disconnected. Once the paperwork’s received and verified, you should be
within 10 business days depending the type of nbn™ connection.
Moving from your old home
Most of the time, moving house is a real pain! To make things easier, we've put together a moving checklist to help.
Four to six weeks before your move
Check your new address to make sure you can get connected to the nbn™. If you can, sign up online with Australia Broadband. If you're an existing customer, simply use the same email address on your existing account when you place your order.
Find and book your removal company. Don't forget to check their online reviews and make sure they have all the relevant moving insurances.
Make a list of all the organisations you'll need to change your address with so you don't miss any
One to three weeks before your move
Arrange your post to be redirected with Australia Post to your new place
Contact your utility companies and let them know when you are moving. That way
you will have everything connected before you move in!
Contact your insurance companies and arrange insurance for your house and
contents at your new place. If you have car insurance, don't forget to tell your
insurance your new address
Book cleaners for a good professional clean after you've moved out of your old
Check to make sure you have enough moving boxes.
The day before
Defrost and empty out your fridge
Get a portable cooler and buy some ice to keep your fridge items cool during your
Once your stuff is out of your old place, turn off the power and take note of
your gas and electricity meter readings
Before you leave, lock all of the doors and windows
At your new home
Once you're in your new place, don't forget to check these points off your list.
If you're renting, complete the property's condition report. It's a good idea to take photos and email them to your landloard or property manager.
Make sure all your utilities are connected (including your Australia Broadband internet and the hot water and gas service is switched on).
The connection time frame will depend on whether or not your new address has been connected to the nbnTM previously.
If your new home has been previously connected to the nbnTM, we’ll normally
activate your Australia Broadband nbnTMservice typically within 2-5 days. This
may take longer if the former tenant or owner did not disconnect their nbn™ service
you moved in.
If it is the first time your new home is connecting to the nbnTM network,
we’ll arrange the first available appointment with NBN Co for an NBN Co technician to
connect your nbnTM service. Typically, new nbnTM connections are
completed by the NBN Co within 5-20 business days. This varies depending on your
nbnTM connection type as well as the availability of the NBN Co technicians
in your area.
If I sign up now, will my nbnTM service be activated by the time I move in?
Can't find the answer you're looking for?
Don't worry we're here to help!
Visit our 24/7 Help & Support Centre. You'll find useful articles,
how to guides, answers to FAQs and lots of helpful information.
We're open 9am to Midnight, Monday to Friday and 9am to 6pm Weekends and Public Hoildays AEST.
All Australia Broadband
NBN Plans are Contract Free and you are
cancel at any time. You can cancel your subscription at any time by informing us before the end
No Connection or Hidden Fees
Australia Broadband does not charge any activation or setup fees and standard NBN Co
are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan
fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.
Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or
the 1st day of each month for that month’s subscription. Our payment options are Visa and
Order Cancellation Policy
If you cancel your order before activation of your service and your order is in progress with the
Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have
received an order number from us and your payment has been processed.
After you have submitted your order, Australia Broadband will confirm if an installation
is needed. If an installation appointment is needed, Australia Broadband will organise this with
NBN Co and contact you with the appointment details. You or an authorised person over 18 years
age will be required to be at the premises on the day of the appointment.
All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per
month. You can request a Static IP address after your internet service is connected by
All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using
this service in a business or for any purpose or activity that is illegal, fraudulent or any
nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at:
is your Fair Go Policy?
Limitations and Availability
Australia Broadband personal nbnTM plans are consumer-grade services, may not be used
commercial purposes and are only available within nbn-ready areas subject to nbnTM
infrastructure availability at your premises.
This service will not function in the event of a power failure or disruption or an internet
and is not suitable if you have a serious illness or life-threatening condition, if you require
disability services or if you require an uninterrupted phone line.
nbnTMspeed and availability report
Your address is nbn-ready
Your service type
The maximum speed is the maximum theoretical speed supported by the NBN Co at your address.
(Download / Upload)
Your Location ID is a unique ID used by the NBN Co to identify the location of your premises.
NBN Co's location ID for your address
Coexistence can affect internet speeds due to the interference of ADSL on the nbn™. Coexistence will cease to apply when all ADSL connections have transferred over to the nbn-network in your area. At that time, your speed will increase.
Australia Broadband is not available in all areas or to all
homes. Australia Broadband and the Australia Broadband logo are trademarks of Australia
Broadband (ABN 27 133 173 957). nbnTM is a trademark of NBN Co Limited and is
used under license.
Sometimes we can't pinpoint your address or your address might not be
known to the NBN Co. To help us locate your address and get you
connected to the nbnTM, leave your contact details and
we'll let you know what's available in your area.
You've entered the following address
Please provide your landline phone number to help us determine if the nbnTM is available at your address
Enter your landline number
Is the nbn™ available at your place?
Multiple Addresses Found
There is more than one address at the location entered. Please select your address from the list.if your address is not in this list.
Can't find address?
nbn™ service is
available at this location.
Unfortunately the nbn™ is not available at this location
but don't worry. We'll send you a notification as soon as your address is nbn-ready.
You've entered the following address
Unfortunately we cannot service this address as the NBN technology is Satellite.
nbn™ Availability & Speed Report
Please provide the following details so we can email your free nbnTMavailability & speed report on your address
The nbn™ robot is not responding.
Unfortunately, the nbn™ robot is offline or undergoing maintenance and
we can't check your address at the moment. Please try again later.