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Enter your full landline number including area code (02, 03, 07 or 08)

followed by your 8 digit landline number.

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nbn™ Availability & Speed Report

Please provide the following details so we can email your free nbnTM availability & speed report on your address

Good News!

nbn™ service is available at this location.

Unfortunately the nbn™ is not available at this location

but don't worry. We'll send you a notification as soon as your address is nbn-ready.

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The nbn™ robot is not responding.

Unfortunately, the nbn™ robot is offline or undergoing maintenance and we can't check your address at the moment. Please try again later.

Immediate release: Monday 18th September 2023

We are now EscapeNet.

Time has come to transition our Australia Broadband brand to our parent brand EscapeNet.

This change is all for the better; and there'll be no change to your monthly plan fee or speed tier. There is nothing you need to do as a result of this rebranding.

You + EscapeNet = Ultrafast nbnTM

We're making way for several service enhancements, including access to new NBN SuperFast 250 and NBN UltraFast 1000 plans, some of the fastest nbn plan speeds in the country. Customers in eligible locations will also gain access to free fibre technology upgrades!

Under the EscapeNet banner, we aim to bring you more plan choice, better performance, and simpler, safer account management.

We understand that transitions can spark questions, so please don't hesitate to review the FAQ that we've prepared or reach out to us on 1300 023 354 or email us. Our dedicated team is here to make it easy.

Contract free with unlimited data
We’d rather you stay with us because you want
to, not because there’s a nasty contract
forcing you to.
Amazingly simple nbn™
No setup fees, no plans change fees, no
relocation fees & no hidden fees. What you
see is what you get.
We're here to help
Set up, connect and manage your service with
ease, all online. We're also online 365 days a
year to provide help when you need it.
Сonnecting with Australia Broadband is easy
Check your new address
Enter your address and see if you can get nbnTM at your
place. If your address is nbnTM ready, we'll let you
know what nbnTM technology and speed you can get
at your place.
Sign up online
Pick the nbnTM speed plan you want, choose our
modem (or BYO) and sign up online with ease.
Get connected
We'll look after the nbnTM arrangements for you.
If an NBN Co technician is required, we’ll send
one out to get you setup
Sit back & enjoy
Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbnTM
Smiley face
Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
What our customers are saying about us
Louise Gersbach
1 review
25 Jun 2022
Never have no problems,none

Never have no problems,none. My first provider three years now..

amy Archibald
2 reviews
17 Mar 2022
Very easy to change over to

Very easy to change over to, very easy to understand technical support 👍

Camille Szuba
09 Jun 2022

Fantastic customer service from the point of registration to installation and post installation care. Can not fault anything so far and would highly recommend them as a service provider.

Jo Rees
09 Mar 2022

I am very happy with Australia broadband as their customer service team go above and beyond to help with any problem you may have

Rachael Heaton
24 Jan 2022

Smooth to set up, smooth to use. Easy to sign up over the phone. Internet quickly connects to all wireless devices. I very much appreciate the function on the modem which can turn off the Wi-Fi when required (e.g. overnight).

Good customer service, with a courtesy call from the same representative who signed me up to ensure that all was working correctly once the modem had been delivered.

Important information  

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbn™ plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn™ infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.