I'm a new customer
I'm an existing customer
can get at your place.
an NBN Co technician is required, we’ll send one
out to get you setup
free streaming & fast internet on the nbnTM
Here are some frequently asked questions to assist you:
Moving from your old home
Most of the time, moving house is a real pain! To make things easier, we've put together a moving checklist to help.
At your new home
Once you're in your new place, don't forget to check these points off your list.
The connection time frame will depend on whether or not your
new address has been connected to the nbnTM previously.
If your new home has been previously connected to the nbnTM,
we’ll normally activate your Australia Broadband nbnTMservice
typically within 2-5 days. This may take longer if the former
tenant or owner did not disconnect their nbn™ service before
you moved in.
If it is the first time your new home is connecting to the nbnTM
network, we’ll arrange the first available appointment with
NBN Co for an NBN Co technician to connect your nbnTM
service. Typically, new nbnTM connections are completed by the NBN Co within 5-20 business days. This varies depending on your nbnTM connection type as well as the availability of the
NBN Co technicians in your area.
If I sign up now, will my nbnTM service be activated by the time I move in?
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