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Hassle free nbn™ moving service
If you’re moving into a new place and need to connect to the nbnTM, Australia Broadband provides an easy to switch & easy to connect service with no lock in contracts and no worries.
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I'm a new customer

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I'm an existing customer

NEW CUSTOMER
4 easy steps
Check your new address
Enter your address and see if you can get nbnTM at your place. If your address is nbnTM ready, we'll let you know what nbnTM technology and speed you
can get at your place.
Get connected
We'll look after the nbnTM arrangements for you. If
an NBN Co technician is required, we’ll send one
out to get you setup
Sign up online
Pick the nbnTM speed plan you want, choose our modem (or BYO) and sign up online with ease.
Sit back & enjoy
Setup your modem, get online and enjoy stress-
free streaming & fast internet on the nbnTM
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Fast & amazingly simple nbnTM with unlimited data, no contracts and free setup
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MOVING PLACES?
Start moving with our hassle free nbn moving service

Here are some frequently asked questions to assist you:

Moving from your old home

Most of the time, moving house is a real pain! To make things easier, we've put together a moving checklist to help.

At your new home

Once you're in your new place, don't forget to check these points off your list.

arrowAnswer

The connection time frame will depend on whether or not your
new address has been connected to the nbnTM previously.

If your new home has been previously connected to the nbnTM,
we’ll normally activate your Australia Broadband nbnTMservice
typically within 2-5 days. This may take longer if the former
tenant or owner did not disconnect their nbn™ service before
you moved in.

If it is the first time your new home is connecting to the nbnTM
network, we’ll arrange the first available appointment with
NBN Co for an NBN Co technician to connect your nbnTM
service. Typically, new nbnTM connections are completed by the NBN Co within 5-20 business days. This varies depending on your nbnTM connection type as well as the availability of the
NBN Co technicians in your area.

question

If I sign up now, will my nbnTM service be activated by the time I move in?

Can't find the answer you're looking for?

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Visit our 24/7 Help & Support Centre. You'll find useful articles,

how to guides, answers to FAQs and lots of helpful information.

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