We do things differently. A better way to do nbn™

Hello, we’re Australia Broadband

At the heart of it, we believe in simplicity. A better way to do telco.

We’d rather you stay with us because you want to, not because there’s a nasty contract forcing you to.

It’s why we work our socks off every day to keep you. We’re also big on that caring, sharing thing. That’s why we’ll reward you when you Share the Love with your friends.

We’ve helped tens of thousands of Australians connect to the nbn^™and we'd love to help you too!

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Is slow internet making online gaming hard work for you?

AMAZINGLY SIMPLE NBN

Why us?

We’re flexible

Bring your own nbn-ready modem or buy our awesome nbn-ready modem from us. Change your plan anytime for free or stick with the same one. We’ll always recommend the right plan for you, even if that means you pay less.

Customer service drives everything we do

Our customers are at the heart of everything we do. Got a question? Ask away. Need support? We’re here to help 365.2425 days a year.

We don’t tie you down

Buy our awesome plug & play nbn-ready modem from us. It’s unlocked and you’ll always get the best price. We’d love for you to stay, but if you do decide to leave you can take your modem with you at any time (and transfer your nbn service) as we don’t lock you into a contract.

We do things differently

We’re the David amongst Goliaths in telco-land. Big carrier networks have had it too good for too long. We may be sort-of-small, but we’re big on that caring, sharing thing.

CONTRACT FREE

Why we work our socks off

Amazingly simple
nbn^TM plans

No setup fees, no plan change fees, no relocation fees & no hidden fees. With Australia Broadband, what you see is what you get - it's that simple!

Customer service drives everything we do

Our team have a passion for providing phenomenal customer service and
we're online 365 days a year to provide help when you need it.

We reward you for sharing the love

Earn $100 for each friend that you bring on board. We'd rather reward our customers and focus on providing you a fantastic nbn^TM service than pay a marketing guru to tell you how good we are.

Fast & amazingly simple nbn^™ with unlimited data, no contracts and free setup

We’d rather you stay with us because you want to, not because there’s a nasty contract forcing you to.

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We're here to help

We're open 9am to Midnight, Monday to Friday and 9am to 6pm
Weekends and Public Hoildays AEST.

Important information

Contract Free

All Australia Broadband NBN Plans are Contract Free and you are you cancel at any time. You can cancel your subscription at any time by informing us before the end of the month.

No Connection or Hidden Fees

Australia Broadband does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you. With Australia Broadband, there are no setup fees, no plan change fees, no relocation fees (if you are moving to another nbn-ready area) and no worries.

Simple Billing

Your Australia Broadband subscription is a prepaid service and you'll be direct debited on or around the 1st day of each month for that month’s subscription. Our payment options are Visa and MasterCard.

Order Cancellation Policy

If you cancel your order before activation of your service and your order is in progress with the NBN Co, you’ll be charged 1 months’ plan fee. An order is deemed to be “in progress” once you have received an order number from us and your payment has been processed.

NBN Installation

After you have submitted your order, Australia Broadband will confirm if an installation appointment is needed. If an installation appointment is needed, Australia Broadband will organise this with the NBN Co and contact you with the appointment details. You or an authorised person over 18 years of age will be required to be at the premises on the day of the appointment.

Learn more about NBN Co Service Installations at: NBN Explained

IP Address

All NBN plans come with Dynamic IP address. Static IP addresses are available for $10 extra per month. You can request a Static IP address after your internet service is connected by contacting Customer Support

NBN Co charges may apply to some customers

Some homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300.If your home is subject to any of these NBN Co charges, we’ll let you know and get your permission before you’re charged.

NBN Co charges are charged by the NBN Co Ltd and not Australia Broadband. If you give us permission to go ahead with the NBN Co Non-Standard Installation and/or NBN Co New Development Charge, Australia Broadband will pass this NBN Co charge onto to you at cost.

Fair Use Policy

All Australia Broadband services are subject to our Fair Go Policy. Prohibited Use includes using this service in a business or for any purpose or activity that is illegal, fraudulent or any other nature contrary to our Fair Go policy. Learn more about our Fair Use Policy at: What is your Fair Go Policy?

Limitations and Availability

Australia Broadband personal nbn^TM plans are consumer-grade services, may not be used for commercial purposes and are only available within nbn-ready areas subject to nbn^TM infrastructure availability at your premises.

This service will not function in the event of a power failure or disruption or an internet outage and is not suitable if you have a serious illness or life-threatening condition, if you require disability services or if you require an uninterrupted phone line.